Lake & Mountain Home

FAQ (Frequently Asked Questions)

Q: How do I place an order?

A: You can either place an order with your sales assistant or on-line. Your order will be put into line for production once we have received a 50% deposit.

Q: Can I order special sizes?

A: Absolutely. We build to order and can make furniture any size to fit your room.

Q: “ How do I care for my table?”

A: Let's put it this way...Got kids? These finishes are for you! Wipe with damp sponge and air dry. Do not use commercial cleaners or polishes. Spray polishes have a tendency to "build up" and can ultimately cause problems that are difficult to correct.

Q: Do you guarantee your merchandise?

A: We guarantee to replace any defective product or finish that is identified by the customer within 30 days of purchase. Refer to warrantee page for more details.

Q: How will I know when my order is ready?

A: Your sales associate will contact you when your order is completed. Shipping/pick up arrangements will be discussed at that time.

Q: What forms of payment do you accept?

A: Check, Master Card, Visa, and Amex

Q: What do I need to provide to have you customize a particular design or color match?

A: We would ask that you send a sample to our facility with your request clearly spelled out. It is essential that your requests are communicated clearly. Our staff will follow your directions very literally but will call you if there are questions that remain prior to doing the work.

Q: Can you match colors to existing items in my home?

A: If you are looking to match an item in your home you will need to provide us with a [physical] sample that we will use as reference during the finishing process. Photos are not considered to be physical samples and therefore we cannot guarantee a match. If you are considering one of our standard colors we can provide you with a sample on the wood type you have decided to have your piece built from. Samples are $3. each and can be sent after orders have been placed. You can place your order with color TBD until you have made a final color choice.

Please feel free to call 1.978-505-3222 with any questions